Self-exclusion Policy

Scope and definitions

Wunderwins provides Time-Out and Self-Exclusion options to help customers manage gambling risk. This policy describes how these tools operate, the durations that may be selected, the effects on account access, and the steps Wunderwins will take to support responsible gaming.

• Time-Out means a temporary halt of all Wunderwins activity for a defined period. During Time-Out, deposits, withdrawals, and play are blocked.
• Self-Exclusion means a longer, fixed period or permanent closure of the Wunderwins account. During Self-Exclusion, access to Wunderwins products is blocked and no gambling activity may take place.

Time-Out

Time-Out enables a short break from playing. The available periods appear in the Account Profile under the Time-Out settings. Once a Time-Out begins, you will not be able to deposit, withdraw funds, or access Wunderwins products for the duration of the Time-Out. Revocation of a Time-Out can occur only after 24 hours from the initial request. Upon expiry, the Time-Out ends automatically and normal service resumes.

Self-Exclusion overview

If you need a longer interruption, you may self-exclude for a defined period. Self-Exclusion is fixed to the pre-selected durations and cannot be altered mid-period. You may initiate Self-Exclusion via the My Account controls or by contacting Wunderwins customer care to commence the process.

Initiating Self-Exclusion

Following your initial request, Wunderwins will place the account on a 24-hour cooling-off period, during which gambling activity is blocked. After the cooling-off period, a Customer Support Agent will inform you of the available self-exclusion durations. No variations to the pre-selected time periods are permitted. To proceed, you must provide a confirmatory response by electronic communication. If a response is not provided within a further 24 hours, your account will be reopened and confirmed by email. During the Self-Exclusion period, the account will be disabled and you will not be able to deposit or withdraw funds. Upon expiration of the Self-Exclusion, the account will automatically be re-activated.

Exclusion durations

• Six months
• One year
• Two years
• Five years
• Permanent (indefinite)

Financial protection and limits

When setting up your Wunderwins account, or at any time thereafter, you may impose personal limits on deposits, losses, or wagers within the My Account area. If you exceed the maximum limit, further actions related to that limit will be restricted. A revoke of a limit or exclusion may be requested in writing or by electronic notice. Wunderwins will consider such requests, but reserves absolute discretion to deny.

Promotions, marketing, and data handling

Wunderwins will remove you from marketing communications and will take reasonable steps to prevent promotional material from being sent to you while you are excluded. You should also take steps to remove Wunderwins apps, downloads, and any associated social media links from your devices. Wunderwins is not responsible for activity conducted through accounts opened with altered registration details or through third parties attempting to circumvent exclusions. If there are difficulties during the exclusion period, you are encouraged to seek professional assistance.

Cross-operator exclusion

We strongly encourage you to seek exclusion from other gambling operators with which you hold accounts and to submit a Self-Exclusion Notice to those operators where available. Wunderwins cannot guarantee third-party compliance, and customers remain responsible for actions taken with other operators or in spite of exclusions.

Support and guidance

For guidance and support regarding potential gambling issues, consider contacting official gambling support services available in your jurisdiction. Wunderwins will provide information about access to such services upon request. If you experience difficulty managing gambling activity, seek professional assistance promptly.

Data retention and policy updates

Wunderwins will record exclusion actions for compliance. This policy may be amended from time to time; material changes will be published. The policy applies to Wunderwins customers where legally permissible.

Contact and processing times

For assistance with Time-Out or Self-Exclusion, or to request a revoke, contact Wunderwins customer care via the account controls or through approved official channels. During business hours you will receive a response promptly; out-of-hours requests will be acknowledged and processed on the next business day.