Payments & Withdrawals

Payments & Withdrawals

Wunderwins provides payment services for deposits and withdrawals in accordance with applicable gambling laws and internal controls. This page outlines the terms that govern the processing of your payments and withdrawals.

Available payment methods

• Card payments: deposits and withdrawals are supported where the issuing card provider permits such transactions and Wunderwins can process the payment request.
• E‑wallets: deposits and withdrawals may be completed through supported e‑wallet providers in line with provider policies.
• Bank transfers: domestic and international transfers may be initiated from a Wunderwins account where available.

Deposit limits

Minimum and maximum deposit amounts are determined by payment method and country of residence. The following baseline references apply unless otherwise stated in your account profile:

• Card payments: Minimum €25; Maximum €5,000 per transaction.
• E‑wallet deposits: Minimum €25; Maximum €25,000 per transaction.
• Bank transfers: Minimum €25; Maximum €2,500 per transaction.

Withdrawal limits

Withdrawals are subject to method-specific limits and ongoing verification. The following per‑transaction limits apply once your account is verified; unverified accounts may experience lower limits:

• Card withdrawals: Minimum €25; Maximum €5,000 per transaction.
• E‑wallet withdrawals: Minimum €25; Maximum €25,000 per transaction.
• Bank transfers: Minimum €25; Maximum €2,000 per transaction.

Some payment methods may impose monthly or rolling limits in addition to per‑transaction caps. Your current limits are displayed in your cashier interface prior to withdrawal confirmation.

Processing times

Deposits are typically credited instantly or within minutes, depending on the method and issuer. Withdrawals are subject to internal processing and payment‑provider timelines:

• Card withdrawals: 1–3 business days after approval.
• E‑wallet withdrawals: typically 0–24 hours after processing completes.
• Bank transfers: 2–5 business days, depending on the beneficiary bank and country.

Some withdrawals may be placed on hold for security checks or to complete identity verification. Where additional information is required, Wunderwins will contact you directly.

Identity verification and payment security

For all withdrawals Wunderwins requires verification of identity and payment details prior to release. Acceptable verification documents include government‑issued photo ID and a recent proof of address. We may also verify ownership of the payment method used for deposits and withdrawals. Transactions are protected by industry‑standard encryption and monitored for compliance with AML and fraud‑prevention requirements.

Fees and refunds

Wunderwins does not impose a blanket deposit fee. Fees may be charged by payment providers for processing certain methods or currency conversions. Wunderwins reserves the right to apply administrative fees to withdrawals in cases of chargebacks, reversals, or non‑compliant activity, in accordance with applicable law. Refunds, when approved, are issued to the original payment method and processed within 7–10 business days, subject to provider timelines.

Disputes and escalation

If you dispute a payment or withdrawal, submit details through the account support channel. Wunderwins will acknowledge receipt and conduct a formal review within 15 business days. If the outcome is not resolved to your satisfaction, the matter may be escalated to the compliance team for final determination.

Compliance and restrictions

Transactions are conducted in compliance with applicable gambling regulations and internal controls. Some payment methods or withdrawal options may be restricted by country, currency, or local rules. Wunderwins reserves the right to suspend or restrict payments where suspicious activity is detected or where required by law.

Responsible gaming and support

Wunderwins promotes responsible gaming. If you require limits, self‑exclusion, or assistance, contact support. For resources on gambling responsibly, refer to the in‑site tools and local helplines available to residents in your jurisdiction.

Contact and hours

For payment‑related inquiries, use the in‑account support chat or submit a message from the cashier. Customer support operates during standard business hours and will respond in accordance with internal service level agreements.